Shipping Policy

Thank you for shopping with us. Please review the following information regarding order processing, shipping, tracking, and delivery.

Shipping Time

Orders are generally delivered within 7–14 business days after they have been processed and shipped.

Business days do not include weekends or public holidays. Delivery times are estimates and are not guaranteed. Delays may occur because of high order volume, severe weather, carrier disruptions, customs processing, or other circumstances outside our control.

Order Processing

Orders may require additional processing time before shipment. Processing includes confirming your order, preparing the product, completing quality checks, and packaging it for delivery.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Tracking Information

Tracking information may take several business days to update after your order has shipped. If your tracking number does not show an immediate update, please allow additional time for the carrier to scan and process the package.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.

Shipping Address

Please carefully review your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate address.

We are not responsible for delivery delays, failed deliveries, lost packages, or additional charges resulting from an incorrect or incomplete address provided at checkout.

If you notice an address mistake, contact us immediately at ClawandCo@outlook.com. We will try to update the address, but changes cannot be guaranteed after an order has been processed or shipped.

Delayed Orders

Occasional shipping delays may occur. If your order has not arrived within the estimated delivery period, please review your tracking information before contacting us.

If tracking has not updated for an extended period, email us at ClawandCo@outlook.com with your full name and order number. We will review the available shipping information and assist you where possible.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around your property and delivery area

• Ask household members or neighbors

• Check with your building’s reception desk or mailroom

• Contact the shipping carrier directly

We will assist by providing available tracking information. However, we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, contact us at ClawandCo@outlook.com as soon as possible.

For damaged deliveries, please include your order number and clear photos or videos of the product, shipping packaging, and shipping label. Claims submitted without sufficient evidence may not be approved.

Returned or Refused Packages

If a package is returned because of an incorrect address, refused delivery, or failure to collect it, the customer may be responsible for any additional shipping costs required to resend the order.

Original shipping charges are generally nonrefundable.

International Orders

International orders may be subject to customs inspections, import duties, taxes, or additional fees. These charges are determined by the destination country and are the customer’s responsibility unless stated otherwise during checkout.

Customs processing may result in delivery taking longer than the estimated 7–14 business days.

Contact Us

For questions about shipping or tracking, contact:

ClawandCo@outlook.com

Please include your full name and order number so we can assist you as quickly as possible.