Refund policy
Return and Refund Policy
Thank you for shopping with us. Please review this Return and Refund Policy carefully before completing your purchase.
Change-of-Mind Purchases
All sales are final. We do not accept returns, exchanges, or refund requests if you:
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Change your mind after purchasing
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No longer want or need the product
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Order the wrong item, color, style, or quantity
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Find a similar product elsewhere
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Do not like the product after receiving it
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Enter an incorrect delivery address
Please carefully review your order and shipping information before completing checkout.
Cancellations and Order Changes
Orders cannot be canceled or modified after they have been processed or shipped. If you notice a mistake, contact us immediately at ClawandCo@outlook.com. We will try to assist you, but we cannot guarantee that changes can be made.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of the delivery date.
Your message must include:
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Your full name
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Your order number
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A description of the problem
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Clear photos or videos showing the item and packaging
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A photo of the shipping label, when requested
We may be unable to approve a claim if the required evidence is not provided or if the claim is submitted more than 7 days after delivery.
After reviewing your claim, we may offer a replacement, store credit, or refund, depending on the circumstances. Please do not return an item unless we have provided return instructions.
Items Not Eligible for a Refund or Replacement
We do not provide refunds or replacements for:
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Change-of-mind purchases
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Items damaged through misuse or improper handling
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Normal wear and tear
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Accidental damage occurring after delivery
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Failure to follow product instructions
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Minor differences in color caused by lighting or screen settings
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Claims submitted without sufficient evidence
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Claims submitted more than 7 days after delivery
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Packages sent to an address entered incorrectly by the customer
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Items returned without prior authorization
Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.
If tracking shows that your package was delivered but you cannot locate it, please check around your property, ask other household members or neighbors, and contact the shipping carrier. We will help provide available tracking information, but we cannot guarantee refunds for packages confirmed as delivered by the carrier.
If a package is returned to us because of an incorrect address, refused delivery, or failure to collect it, additional shipping charges may apply before it can be sent again.
Authorized Returns
If we authorize a return, the item must be unused, unworn, and returned in its original packaging with all included parts and accessories.
Return shipping costs are generally the customer’s responsibility unless the item was confirmed to be damaged, defective, or incorrect when delivered. Original shipping charges are nonrefundable unless required by law.
We are not responsible for unauthorized returns or items lost during return shipping. We recommend using a tracked shipping service.
Approved Refunds
If a refund is approved, it will be issued to the original payment method. Please allow several business days for the refund to appear. Processing times are controlled by your bank, card issuer, or payment provider.
Shipping fees are nonrefundable unless the refund resulted from an error on our part or applicable law requires otherwise.
Consumer Rights
Nothing in this policy limits any consumer rights or legal protections that cannot be excluded under applicable law.
Contact Us
For questions about an order or this policy, contact:
Please include your full name and order number so we can assist you as quickly as possible.